By using our Website, you agree to fully comply with and be bound by our Legal Terms. Please review them carefully. If you do not accept our Legal Terms, do not access and use our Website. If you have already accessed our Website and do not accept our Legal Terms, you should immediately discontinue use of our Website.
The terms “us” or “we” or “our” refers to Ritchie Feed and Seed Inc., the owner of the Website.
A “Visitor” is someone who merely browses our Website, but has not registered as Member.
A “Member” is an individual that has registered with us to use our Service.
Our “Service” represents the collective functionality and features as offered through our Website to our Members.
A “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website are collectively known as our “Content”.
Our Website may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of our Website does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. Our Website is also protected under international copyright laws. The copying, redistribution, use or publication by you of any portion of our Website is strictly prohibited. Your use of our Website does not grant you ownership rights of any kind in our Website.
Links to Other Websites
Our Website may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. Ritchie Feed and Seed Inc. has no control over the legal documents and privacy practices of third party websites; as such, you access any such third party websites at your own risk.
Our Legal Terms shall be treated as though it were executed and performed in Ontario, Canada and shall be governed by and construed in accordance with the laws of Ontario, Canada without regard to conflict of law principles. In addition, you agree to submit to the personal jurisdiction and venue of such courts. Any cause of action by you with respect to our Website, must be instituted within one (1) year after the cause of action arose or be forever waived and barred. Should any part of our Legal Terms be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that any Content in our Website conflicts or is inconsistent with our Legal Terms, our Legal Terms shall take precedence. Our failure to enforce any provision of our Legal Terms shall not be deemed a waiver of such provision nor of the right to enforce such provision. The rights of Ritchie Feed and Seed Inc. under our Legal Terms shall survive the termination of our Legal Terms.
Ritchie Feed and Seed Inc. ("us", "we", or "our") operates http://www.ritchiefeed.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Links To Other Sites
Ritchie Feed and Seed Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.
Accessibility Policy Introduction
Ritchie Feed & Seed Inc. supports the full inclusion of persons with disabilities in its policies, programs and services. Ritchie Feed & Seed Inc. is committed to creating an accessible organization by removing barriers for people with disabilities. This includes employees, subcontractors and many others such as volunteers and service organizations, and members of the public who use our products and services every day. The policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario Human Rights Code. Whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with our company.
Statement of Commitment
Ritchie Feed & Seed Inc. endeavors to demonstrate leadership for accessibility. Our goal is to ensure accessibility for our employees and the public we serve in our services, products and facilities.
Our Customer Service Policy
Ontario has laws that set standards for accessibility, under the Accessibility for Ontarians with Disabilities Act, 2005. The first of these, which became law in 2008, are the Accessibility Standards for Customer Service (Ontario Regulation 429/07). These important standards are designed to create a barrier-free and accessible Ontario by 2025. Learn more about what customers can expect from us:
- Ritchie Feed & Seed Inc. Accessible Customer Service Policy
- 2010 Customer Service Accessibility Report
Ritchie Feed & Seed Inc. Accessibility Plans and Policies
The second standard, called The Integrated Accessibility Standards Regulation (Ontario Regulation 191/11) became law in 2011. This regulation includes accessibility standards for Information and Communications, Employment, and Transportation.:
- Ritchie Feed & Seed Inc. Multi-year Accessibility Plan
Updated: December 3, 2013
Ritchie Feed & Seed Inc. supports the full inclusion of persons with disabilities in its policies, programs, goods and services. This is spelled out clearly in the Canadian Charter of Rights and Freedoms, the Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA), 2001 and the Accessibility for Ontarians with Disabilities Act (AODA), 2005.
The government’s goal is to make Ontario accessible by 2025. It is expected that Ritchie’s goods, services and facilities will become progressively more accessible and responsive to the needs of persons with disabilities.
The Accessibility Standards for Customer Service, Ontario Regulation 429/07 came into force on January 1, 2008. It is the first accessibility standard created under the authority of the AODA and is a significant step toward the goal of a barrier-free Ontario. Accessibility standards will set requirements in a number of other key areas and will be reviewed at least every five years. New requirements may be added over time. Whenever new or revised standards are developed under the AODA, this policy will be reviewed and updated as necessary to ensure consistency.
This policy has been prepared to outline what Ritchie Feed & Seed Inc. must do to comply with the regulation and what our customers can expect from us. The term “customer” applies both to our employees and the services they can expect from Ritchie Feed & Seed Inc. as an employer, as well as to our external customers who are the recipients of our programs, goods and services.
Updated information about the AODA and accessibility standards is available at Accessibility for Ontarians with disabilities or by calling the AODA Contact Centre at 1-866-515-2025 (TTY 416-325-3408) or 1-800-268-7095 (toll-free).
This policy is available in alternate formats upon request.
Ritchie Feed & Seed Inc. strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities. We are committed to ensuring that customers with disabilities receive accessible goods and services with the same quality and timeliness that others do.
Training for staff
Ritchie Feed & Seed Inc. will provide training on customer service to all employees who provide goods and services to the public. This includes those who are involved in the development and approvals of customer service policies, practices and procedures.
New staff as well as those who take on duties that involve interaction with the public or other third parties will receive training as part of their orientation.
Each department will provide staff with training that includes:
- a review of the purpose of the AODA and the requirements of the Accessibility Standards for Customer Service
- how to interact and communicate with persons with various types of disabilities
- how to interact with persons with disabilities who use assistive devices or require the assistance of service animals or support persons
- how to use the equipment or devices available on the provider’s premises (or otherwise) that may assist with the provision of goods or services to persons with disabilities
- what to do if a person with a disability is having difficulty accessing Ritchie Feed & Seed Inc. goods and services and
- Ritchie Feed & Seed Inc. policies, practices and procedures on the provision of goods or services to persons with disabilities
Staff will be trained on policies, practices and procedures that affect the way goods and services are provided to persons with disabilities. Training will also be provided on an ongoing basis when changes are made to these policies, practices and procedures.
Ritchie Feed & Seed Inc. is committed to effectively serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services.
Ritchie Feed & Seed Inc. will inform customers of the assistive devices that are available at their various locations and ensure staff knows how to use them.
Use of service animals and support persons
Persons with disabilities may bring their service animal to premises that are open to the public or other third parties. Ritchie Feed & Seed Inc. will ensure that all staff, volunteers and third parties dealing with the public are trained on how to interact with persons with disabilities who are accompanied by a service animal.
On rare occasions — such as when other laws need to be considered a manager may determine that a support person is required, or that a service animal cannot enter an area of the premises. In these cases, managers will suggest appropriate alternatives and provide assistance.
Any person with a disability who is accompanied by a support person will be allowed to enter Ritchie Feed & Seed Inc. premises open to the public or other third parties with that person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to that person while on our premises.
Ritchie Feed & Seed Inc. will communicate with people who have disabilities in a way that takes their disability into account. Staff will communicate using methods that enable people with disabilities to use, receive and request Ritchie Feed & Seed Inc. facilities goods and services.
Staff communicating with customers will be trained on how to interact and communicate with persons who have various types of disabilities.
The ultimate goal of this policy is to meet service delivery expectations while serving customers with disabilities. Comments on how well those expectations are being met are welcome and appreciated.
Ritchie Feed & Seed Inc. will inform customers of methods available for giving feedback. If a method is not suitable, customers may request another way of providing their thoughts. Privacy will be respected and all feedback will be reviewed for action that may be taken to improve services.
Complaints will be addressed immediately if at all possible. However, some complaints may require more time and effort to address, such as consultations at a higher level. As outlined in the OPS Common Service Standards, customers can expect acknowledgement of verbal/telephone feedback, or feedback left on a comment card, within two business days. Response to a mailed/e-mailed complaint is made within 15 business days. The acknowledgement must indicate when the matter will be addressed and when the customer will be notified. Every effort will be made to provide the response in a format that is accessible to the person who provided the comments.
Notice of temporary disruptions
Ritchie Feed & Seed Inc. will provide customers with notice in the event of a planned or unexpected disruption at the facilities or with the services used by persons with disabilities. This notice will include information about the reason for the disruption, how long the disruption is expected to last, and whether any alternative facilities or services are available.
The notice will be placed at all public entrances and service counters on our premises. This notice will be provided in accessible formats.
Modifications to this or other policies
Ritchie Feed & Seed Inc. is committed to ensuring that customer service policies, practices and procedures respect and promote the dignity and independence of all persons with disabilities. Therefore, no changes will be made to this policy before considering the impact on persons with disabilities.
Questions about this policy
The goal of this policy is to help achieve service excellence to customers with disabilities. If you have any questions, concerns or requests, please contact: Doug Ritchie 613 741-4430