Are you open for walk-ins?
Our Ottawa East (Windmill), Richmond, Brockville, Stittsville and Winchester stores and outdoor garden centers are currently open for in-person shopping, with limited capacity and safety measures in place.
If you are unable to visit or unable to wear a mask while visiting we have online ordering and curbside service options available- we are happy to accomodate, please give us a call and we can help you.
We also offer local delivery for all locations through our website.
How does curbside pickup work?
Your curbside orders can be placed online. During checkout, choose the location that is nearest you as your Pickup Location. You will receive two emails, an order confirmation followed by an “Order Completed” email, notifying you that the order is ready for pickup. Follow the pickup instructions provided on the email.
Do you offer delivery?
Delivery service is available for most items, in the greater Ottawa area. The delivery fee starts at $50. When placing an online order, please select delivery in the ‘PICKUP OPTIONS’ field at checkout. Please inquire for more details.
Garden Center plant deliveries are available through contacting the Garden Center Office, not through the website.
Is Ritchie’s open in the winter?
Yes, Ritchie’s is open year-round! Our stock changes seasonally, so come visit us for every season’s needs.
When do the garden centers open?
Our garden centers open each spring after a significant snowmelt. We aim to open mid-April, dependent on the weather. Tender plants like vegetable, herb and many perennials and annuals are not available in our garden centers until mid-May or the danger of frost has completely passed.
Do you sell gift cards?
We have physical gift cards available for purchase in store or online. Gift cards purchased online can be picked up or mailed out.
Are your plants under warranty?
Any trees, shrubs, vines, or roses purchased at our garden centers are under a one-year warranty. Annuals, perennials, hedging cedars, sod, and tropical plants are not covered under warranty.