Candidates must have excellent communication skills with a working knowledge of hardscaping materials and installation practices is an asset.
Essential Job Functions: Receives order requests for price quotes, confirmations, follow-ups and purchase orders. Processes all orders, return authorizations, and changes or cancellations directly from customer/sales personnel.Responds immediately to customer inquiries/ information needs and provides positive, courteous service to customers/sales personnel. Answers questions regarding product line, pricing and delivery ETA’s where possible. Keep manager updated on customer developments. Performs any other duties as assigned.
Minimum Position Qualifications
Proven customer service backgroundStrong written and verbal communication skillsWill thrive in a fast-paced environmentAbility to work independently with excellent time management skillsStrong attention to detailFlexibility to work overtime if needed
Some of the Leadership Behaviors needed to successfully perform this position are:
Puts the Customer First - Anticipates customer needs, and acts with customers in mind, exceeds customers’ expectations, gains their trust and respect.
Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, provides feedback, articulates clearly, actively listens.